👉 Get 24/7 help from Kit, your new Outbound Navigator!

👉 More alerts have been added to the alert center so you can fine tune your configurations

👉 More self-service options when orderingcaller IDs

All your tools — now in a cleaner, faster layout .

👉 Order new Caller IDs directly inside Outbound

👉 Check performance KPIs of your numbers

👉 Our new tried and tested Predictive Dialer algorithm has been rolled out to all customers

👉 Summarise notes and generate suggestions on the Contact Page with SmartNotes AI

👉 Transfer calls in a Predictive Dialer Campaign

👉 Keep on top of alerts with top-bar notifications

👉 Play music on hold

👉 Build and test HTTP triggers inside Outbound

👉 Manage all your campaign triggers from the same page!

Back in May, you voted for a simpler way to manage all your campaign triggers in one place.

On September 23rd, your new streamlined Trigger Overview goes live! 🎉

What can you do with triggers?

👉 Instantly send meeting invites

👉 Clone leads to follow-up campaigns

👉 Push data directly to your CRM or BI tool

👉 Deliver welcome emails right when new customers sign up

👉 Keep lead fields up to date automatically.

....And so much more!

With everything in one clear overview, you'll be able to move faster, stay organised, and scale with ease.

👉 Handle missed incoming calls by setting your own dialback options in Incoming Configuration

👉 Updated user roles and permissions made new user creation a breeze

👉 View data on number ownership and expiration in the Caller IDs page

Support just got smarter 💡

Instantly find answers with AI-powered summaries, chat directly with our team, and stay in the loop with a real-time news feed 🗞️

✨ Bonus: The Outbound Co-Pilot is on the horizon — your intelligent assistant is almost here!

👉We've changed the way Predictive Dialer works to increase contact rate, and dramatically decrease wait time for agents

👉Caller IDs are now reused when incoming calls are saved as Private or VIP redials - meaning the lead will be shown the same Caller ID as the number they originally called

👉 Add wait music to incoming calls queues

👉 Update a lead's lifecycle status in Flows, depending on which Outbound status they have

👉 Activate random delay for incoming calls

👉 Forward a call to an IVR number with ease

👉 More KPIs for the Predictive Dialer Performance live page

👉 Set-up transfer rules in opening hours for your incoming calls queues